Removals Westkensington Service Terms and Conditions

These service terms and conditions set out the basis on which Removals Westkensington provides domestic and commercial moving services. They apply to all bookings, quotations, collections, deliveries, packing, loading, unloading, storage coordination, and related removal services supplied by us. By confirming a booking, the customer agrees that these terms form part of the contract between the customer and the service provider. These terms are designed to be fair, transparent, and consistent with UK consumer and contract law.

For the purposes of these terms, references to “we”, “us”, and “our” mean Removals Westkensington, and references to “you” or “the customer” mean the person, business, or organisation making the booking. If the booking is made on behalf of another person, the person placing the booking confirms that they have authority to do so and that they have explained the relevant obligations to the end user. Any variation to these terms must be agreed in writing in advance and will only be binding if confirmed by us.

These terms should be read together with any written quotation, inventory, job sheet, or email confirmation issued before the move. If there is any inconsistency between a quotation and these terms, the quotation will apply only to the specific point of inconsistency and the remainder of these terms will continue to apply. The language in this document is intended for legal clarity and should be interpreted reasonably, taking account of the nature of the removal services provided.

Booking Process

A booking with Westkensington removals is normally made after an initial enquiry and assessment of the proposed move. We may request details such as the move date, property type, access conditions, item volume, packing requirements, parking restrictions, and any special handling needs. Based on this information, we may provide an estimate, a fixed price, or a provisional quotation subject to survey or revised information. A booking is not confirmed until we issue written acceptance and, where required, receive any deposit or prepayment agreed at the time of quotation.

The customer is responsible for providing accurate, complete, and up-to-date information. If the information provided is incomplete or inaccurate, we may revise the price, service scope, team size, or vehicle requirements. This may include changes arising from additional floors, long carries, delays caused by access problems, or the presence of items not declared at the time of booking. Reasonable adjustments may be made where practicable, but we are not obliged to perform services outside the scope originally agreed without additional payment and confirmation.

Any requested changes to date, time, location, or inventory should be made as early as possible. We will use reasonable efforts to accommodate changes, but availability cannot be guaranteed. If a survey has been completed, the customer must ensure that the condition of the property and the listed items remain materially the same before the move date. Bookings for removals Westkensington services are allocated resources in advance, and late changes may affect pricing and service delivery.

Payments and Charges

The customer agrees to pay the charges stated in the quotation or other written confirmation. Unless otherwise stated, all prices are exclusive of any applicable taxes, parking fees, congestion-related costs, storage charges, waiting time, tolls, and third-party disbursements. Additional charges may apply if the scope of work changes, if the move takes longer than reasonably anticipated due to circumstances beyond our control, or if access conditions differ from those disclosed before the booking. We may require a deposit to secure the booking, and in some cases full payment in advance.

Payment is due in the manner and by the deadline stated on the invoice or booking confirmation. If payment is not received by the due date, we reserve the right to suspend performance, withhold delivery, charge interest on overdue sums where permitted by law, and recover reasonable costs incurred in collecting the debt. For business customers, any sum overdue may be subject to statutory interest and compensation under the Late Payment of Commercial Debts legislation where applicable.

The customer is responsible for ensuring that payment arrangements are in place before the move begins. If payment is to be made by a third party, the customer remains jointly responsible unless we have expressly agreed otherwise in writing. Any agreed cashless or card payment requirements must be met at the time specified. Removals Westkensington may refuse to start or continue work if there is reasonable concern that payment will not be made. In such cases, any resulting delay or cancellation may be treated as a customer cancellation.

If the customer wishes to cancel or postpone the service, written notice should be provided as soon as possible. Cancellation charges may apply depending on the notice period, the resources already allocated, and any non-recoverable costs incurred by us or our subcontractors. Where a deposit has been paid, it may be retained in full or in part to the extent reasonably necessary to cover administrative and operational losses, subject to applicable consumer law. Fixed-price moves may also carry cancellation terms stated in the quotation.

If the customer cancels at short notice, fails to provide access, is not present when required, or is otherwise unable to proceed on the scheduled day, we may charge a fee reflecting the time, labour, vehicle allocation, and lost opportunity associated with the booking. If a move is postponed, we will attempt to rebook on an alternative date, but any revised booking will be subject to availability and may be re-quoted. We are not responsible for any indirect loss arising from a cancelled or delayed move, except where liability cannot legally be limited.

We may cancel or reschedule a booking if performance becomes impossible, unsafe, unlawful, or materially impracticable due to factors outside our reasonable control. These may include severe weather, road closures, illness affecting essential staff, vehicle breakdown, unsafe access, suspected illegal goods, or non-disclosure of material risks. In such circumstances, we will take reasonable steps to notify the customer promptly and, where appropriate, offer a revised date or refund of any amounts paid for work not carried out, subject to deductions for work already performed.

Customer Responsibilities

The customer must ensure that the premises, items, and access routes are ready for the agreed service. This includes arranging parking where necessary, securing permissions from landlords or managing agents, disconnecting utilities where applicable, and removing restrictions that would prevent safe handling of the goods. The customer must provide accurate information about fragile, valuable, oversized, heavy, or hazardous items. Items must be suitably packed unless packing has been explicitly included in our service scope.

The customer must not include prohibited, dangerous, unlawful, or undeclared goods in the consignment. This includes, without limitation, explosives, firearms, ammunition, flammable liquids, corrosive substances, gas cylinders, asbestos, illegal drugs, live animals, and any waste classified as hazardous unless we have expressly agreed and are legally authorised to handle it. If such items are discovered, we may refuse to move them, stop the service, notify the relevant authorities if required, and charge for any resulting delay or disposal obligations to the extent permitted by law.

Where disassembly, reassembly, or specialist handling is requested, the customer must disclose any manufacturer restrictions, prior damage, or structural instability. We are not responsible for ordinary wear and tear, hidden defects, or failure of furniture or appliances where the item was not reasonably suitable for transport in its existing condition. The customer should make independent arrangements for insurance where the value of the items exceeds any standard liability limits or where enhanced protection is required.

We will exercise reasonable care and skill in providing the services, but our liability is limited to losses caused by our proven negligence or breach of contract. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law. Subject to those exceptions, we are not liable for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of goodwill, or missed deadlines.

Claims for loss or damage must be notified to us as soon as reasonably practicable and in any event within a reasonable period after delivery or completion of the service. The customer should inspect goods and premises promptly and report visible damage without delay. We may require supporting evidence, including photographs, item descriptions, purchase records, repair estimates, or proof of value. If the customer fails to allow us a reasonable opportunity to inspect the alleged damage, this may affect our ability to investigate and resolve the claim.

Our liability for any individual item or for the service as a whole may be subject to monetary limits stated in the quotation, insurance policy, or booking confirmation, provided those limits are lawful and fairly communicated. We are not responsible for pre-existing damage, items packed by the customer that were unsuitable for transport, hidden defects, or damage arising from normal movement, vibration, or settling during transit, unless caused by our negligence. Customers are encouraged to declare high-value items in advance and consider separate insurance cover where needed.

Waste Regulations and Environmental Compliance

Where our service includes the removal of unwanted items, packaging, rubbish, or ancillary waste, the customer agrees that waste must be described accurately and separated where required. We will only handle and transport waste in accordance with applicable UK waste legislation, environmental rules, and any licensing or registration requirements relevant to the activity. We may refuse to remove waste that is not properly described, that contains prohibited materials, or that would require permissions or treatment outside the agreed scope.

The customer must not conceal hazardous, contaminated, or regulated waste within general household or office items. If such waste is discovered during the move, we may halt the service, isolate the relevant items where safe, and request further instructions. Any additional handling, segregation, storage, transfer, or lawful disposal may attract further charges. Where the law requires a waste transfer note, duty of care record, or similar documentation, the customer agrees to provide all information reasonably required for compliance and to sign any necessary records.

We may use licensed carriers, treatment facilities, or subcontractors where appropriate and lawful. The customer acknowledges that items removed for disposal may be recycled, recovered, reused, or lawfully disposed of and that title in such items passes when we accept them for disposal, unless otherwise agreed in writing. We reserve the right to decline any load that would breach environmental law or create an unsafe working environment. The customer will remain responsible for any loss, penalty, or expense caused by inaccurate waste descriptions or unlawful presentation of waste.

We will use reasonable endeavours to arrive within the agreed time window, but times are estimates unless expressly guaranteed in writing. Delays may occur because of traffic, weather, prior job overruns, access restrictions, or unforeseen operational issues. Where we anticipate a material delay, we will take reasonable steps to communicate that delay and adjust the schedule where possible. The customer acknowledges that the nature of removal work means exact timing cannot always be guaranteed.

If access is restricted or unsafe, we may decide at our discretion to suspend work until the issue is resolved. This includes blocked driveways, prohibited parking, insufficient lift access, unsafe staircases, missing keys, or conditions that create a risk to staff, goods, or property. Waiting time or additional labour caused by such issues may be charged at the rates stated in the quotation or, if none are stated, at a reasonable rate reflecting the extra resource required.

The customer must ensure that items to be moved are ready for loading unless packing has been included in the booking. Failure to prepare items adequately may cause delay or damage. We are not liable for delays caused by third-party building management, local restrictions, or circumstances outside our control. Any service disruption will be handled in a commercially reasonable way, but nothing in these terms creates an absolute guarantee of uninterrupted performance.

Any complaint should be raised promptly so that it can be investigated efficiently. The customer should provide a clear description of the issue, the date of the move, the items or areas affected, and any supporting evidence. We will review the matter and, where appropriate, may offer repair, replacement, partial refund, or another reasonable remedy, depending on the circumstances and the limits of our liability. Raising a complaint does not automatically suspend payment obligations for undisputed sums.

Both parties agree to act reasonably and to seek an amicable resolution before commencing formal proceedings. Where a dispute cannot be resolved informally, the parties may consider alternative dispute resolution methods if suitable. Nothing in these terms prevents either party from seeking urgent court relief where necessary to protect legal rights, recover unpaid sums, or prevent misuse of property or confidential information.

These terms are intended to operate in a way that is consistent with statutory rights. If any part of these terms is found to be unlawful, unenforceable, or invalid, the remaining provisions will continue in full force and effect. Any waiver of a breach must be in writing and will not operate as a waiver of any later breach or other contractual right.

The contract between the customer and Removals Westkensington is governed by the law of England and Wales. Any dispute, claim, or matter arising out of or in connection with these terms, the booking, or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where the customer has mandatory rights to bring proceedings in another part of the UK under applicable law.

These terms may be updated from time to time to reflect changes in operational practice, legislation, or consumer protection requirements. The version applicable to a booking is the version in force at the time the booking is confirmed, unless a later change is required by law or expressly agreed by both parties. The use of the service after any update constitutes acceptance of the updated terms to the extent permitted by law.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms and conditions. Westkensington removals services are provided on the basis of mutual cooperation, accurate information, lawful conduct, and fair payment. These terms define the rights and responsibilities of both parties and help ensure that every move is handled safely, professionally, and in compliance with UK requirements.